FAQ & Tips
Support Response times
When you create a ticket with us it is assigned to a 1st line technician and given a priority of 'Medium'. We aim to get back to you within 4 working hours for medium priority tickets.
Low - 8 working hours (New user requests, leavers, hardware requests, software updates, software installs)
Medium (default) 4 working hours (Fault or issue affecting a single guest)
High - 2 working hours (Critical fault or issue affecting multiple guests)
Urgent - 1 hour (whole site / system down)