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FAQ & Tips
We are here to help.
The Keystep Support desk is open Monday to Sunday 8am to 8.00pm.
You can contact the helpdesk by email firstname.lastname@example.org
Support Response times
When you create a ticket with us it is assigned to a 1st line technician and given a priority of 'Medium'. We aim to get back to you within 4 working hours for medium priority tickets.
Low - 8 working hours (New user requests, leavers, hardware requests, software updates, software installs)
Medium (default) 4 working hours (Fault or issue affecting a single guest)
High - 2 working hours (Critical fault or issue affecting multiple guests)
Urgent - 1 hour (whole site / system down)
FAQ & Tips: List
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